Customer Reviews

Unfortunately my Marathon MSAR 36mm Auto arrived in a used state.
I don't know if it was a display watch but it had scratches all over it. The wrapping I would expect on a new watch was missing so the alarm bells were triggered straight away.
It was returned at my expense but they did accept the return.
They need to check orders before despatch.

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Reply from First Class Watches:

Dear John Shaw,

I'm very sorry to hear that the watch was not in the condition either of us would expect, or the standards that we strive for. We will be investigating this further as we believe it may have been received from Marathon like this. I can see it has only been in our stock for less than 6 weeks, and the location tracking shows it as Rack 9 > Shelf 1 while it was here and never went to the store or anywhere else.

That being said it is also very concerning this was not picked up in quality control during packing. We will therefore include this in our investigation so that this does not happen again.

Regarding postage, we offer free returns in all cases however for the higher value returns such as this one it has to be reimbursed separately. We have just reimbursed this to your payment method.

My sincere apologies for any inconvenience caused,

Kind regards

Scott

Excellent customer service
Found the purchasing process very straightforward
The watch is beautiful

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Excellent service from this supplier. The order was dealt with immediately and I was able to track delivery. I am extremely happy with the watch - it is in First Class condition. Will return for more products in the future.

Item just as described, well packaged and quick delivery

I recently purchased a Hamilton watch from First Class Watches and was extremely satisfied with the value for money and quality for this timepiece.

The watch is fine find it very difficult getting it in and out the stra

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I'm sure I'll be back again!

Thanks,

Daniel

Fenix 8 pro
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